Frequently Asked Questions
Q: Are the products shipped from Australia or Europe?
A: Almost all of the products we sell are shipped from Australia – they have been already sent to us from Europe and we simply reship them from here when you place your order. There is a small number of products in our Straight from Scandi line that are shipped from Europe – these you will find under the Pre-Order tab in our menu.
Q: What are the average shipping times?
A: We post all of our products with Australia Post Parcel Post Shipping and it normally takes 2-4 days to reach the buyer. The small number of Straight from Scandi products come straight from the designer and take about 2-3 weeks to reach you. We aim to ship all orders within two business days from ordering. Please note: we don’t ship products on the weekends, so please allow for an extra couple of days if you ordered over the weekend.
Q: Do you ship items outside Australia?
A: On our website we currently only sell to Australia, but if you are interested in something in our shop and do not live on this lovely island, please get in touch and we will try and assist you the best that we can.
Q: What is the difference between the shop items and the pre-order items?
A: The only reason we have the pre-order items is to offer an interim solution until we get these stocked in Australia so you could still order them without having to wait. Anything you see in the pre-order section of the website will sooner or later be stocked in our warehouse in Australia – they will then be permanently moved from the Pre-Order Page to the Shop.
Q: I haven’t received my item, what can I do?
A: If 7 working days have passed and you have not received your item, please get in touch via [email protected] and we will be happy to look into it for you. Please note: We don’t ship products on weekends, so please allow for an extra couple of days if you ordered over the weekend.
Q: What is your policy regarding returns?
A: We happily accept returns if the item you have received is damaged or unsuitable for use. Please take photos of the damaged item and contact us via [email protected] to discuss the return within 14 days of ordering the item. Please note: all shipping costs for the returns will have to be covered by the buyer. Unfortunately we can not accept returns simply because you changed your mind or didn’t need the item any longer.
Q: How often do you add new products and what is your selection based on?
A: Even though we currently list mostly kids’ clothes and accessories, we are already expanding into many other areas – homeware, ladies’ clothes, accessories and much more. Everything we select for the shop has been carefully chosen and evaluated – they are all things we believe are good representations of the Nordic traditions and will excite and please everyday Australians.
Q: Are all of the Designers seen on Nordlife website actually from Scandinavia, Finland and Estonia?
A: Yes they are. Some of them are small family entreprises, others already established businesses. Most designers were born and brought up in those countries, while others have moved to one of them in later years in life.
Q: How do I contact you if I have any questions about the products?
A: Just head on over to our contact page and fill out the form or email us at [email protected]. We will get back to you in 24-48 hours (excluding weekends)
Q: How can I have my products listed in your shop?
A: We are constantly looking for new designers and products to add to our shop. Even if you can’t see a category for your products in our shop yet, feel free to still get in touch via [email protected] – we would love to chat with you to find out if we are a good fit for each other.