Shipping & Returns
Are all orders shipped from Australia?
Yes! All of our items are shipped from Gold Coast, Australia.
How much is shipping in Australia?
Shipping is just $9!
*Excluding Bulky items, which at this time are only the baby nests. Bulky items shipping is $20 in Australia.
Do you ship worldwide? How much does it cost?
Yes! Worldwide shipping is $10 for the stickers, $20 for everything else. All orders over $250 are shipped for free! All orders are shipped the same/next business day of us receiving your order, on average the orders take about 1-2 weeks reach you.
*Excluding Bulky items, which at this time are only the baby nests. Bulky items shipping is $35 outside of Australia.
What are the average shipping times?
We ship all the orders the same or next business day of your order and it normally takes 2-4 days in Australia and 1-2 weeks in the rest of the world for your items to reach you. Please note: we don’t ship products on the weekends, so please allow for an extra couple of days if you ordered over the weekend.
Is it possible to pick up the order in person?
If you would like to pick up your order locally in Broadbeach Waters Gold Coast (QLD), you can do so Monday to Friday, between 9 and 5 at Broadbeach Waters.
Do you offer Express Shipping?
Yes! If you need something urgently, we are happy to express ship it for you – please get in touch through the chat, email ([email protected]) or contact page and we’ll do our best to arrange your order as soon as possible. Please note, it might cost a little bit extra to have your order Express Shipped
Do you offer FREE Shipping?
Yes! In Australia, we offer free shipping for all orders over $160. For the rest of the World, the free shipping threshold is $250.
Do you offer tracking on all orders?
Yes! We offer tracking on all orders! Sometimes with the smaller items that are sent with registered post, the tracking will not be sent to you automatically though. In that case, feel free to contact us on [email protected] and we’ll send through your tracking link.
I haven’t received my item, what can I do?
If 7 working days have passed and you have not received your item, please get in touch via [email protected] and we will be happy to look into it for you. Please note: We don’t ship products on weekends, so please allow for an extra couple of days if you ordered over the weekend.
Returns & Exchanges
Do you accept returns?
YES WE DO! We happily accept returns if the item you have received is damaged, unsuitable for use or you have simply changed your mind.
Conditions of returns:
✔ Returned items bust be returned within 14 days (shipped within 14 days of receiving the item).
✔ Returned items must be unused, unwashed, with all original tags/labels attached and in original packaging. Nordlife reserves the right to refuse the return if these conditions are not adhered to.
✔ All Returns require an email to be sent to [email protected] notifying us of the return and the reason for returning.
✔ All Returns shipping costs are to be paid by the customer (excl. damaged items or a mistake made by us).
✔ It is encouraged that you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Nordlife.
Damaged items & wrong item returns:
Please take photos of the damaged item and contact us via [email protected] to discuss the return within 14 days of ordering the item. If the item is damaged or we have sent you the wrong item, we will pay for the return shipping.
Do I have to pay for the return shipping?
Yes, you would have to pay for the shipping to return the items unless the items are damaged or we have sent you the wrong item – in those cases we will pay for the return shipping.
Will my original shipping payment also be refunded?
No, we do not refund the shipping, just the original payment for the items you ordered.
If you received free shipping because your order was over the free shipping threshold and wish to return, we will refund the order total minus the shipping cost it took us to send it to you.
What forms of payment do you accept?
We accept debit and credit cards as well as Paypal, Afterpay and zipPay. There are no processing fees for any of these payment options other than your normal fees with your bank.
Do you accept Afterpay?
Yes we do! It costs nothing extra for you to use it, so feel free to do so. You can also read a bit more about Afterpay here.